Gardeners Wembley Accessibility Statement

We are committed to providing accessible gardening services across the Wembley area. This statement describes our approach to inclusive information and digital access for clients and neighbours. Gardeners Wembley aims to ensure that everyone can find, understand and use our content, regardless of ability, and that our in-person services are delivered considerately.

Our accessibility efforts reflect industry best practice and local needs. We work to make service literature, booking materials and onsite communications usable by people with diverse needs. Wembley gardeners engaged in community and private work receive training on clear verbal descriptions, physical access considerations and dignity in service delivery.

We design digital content to support assistive technologies and follow the principles of inclusive design. For online materials we target WCAG 2.1 AA conformance, and for printed or verbal materials we apply the same accessibility mindset to readability, colour contrast and plain language.

We use semantic markup and ARIA where appropriate to make content navigable by screen readers. Key elements are labelled, headings are hierarchical, and non-essential decorative elements are hidden from assistive technology so that a screen-reader user can find the main information quickly.

Keyboard navigation is supported for our digital tools and any interactive elements we provide for clients. Keyboard focus is visible and predictable, and we test forms and booking flows without a mouse to ensure full operability.

Our accessible practices include:

• Clear, descriptive headings and links that make sense out of context.
• Meaningful alt text for images in client materials and accessible labelling for maps and site diagrams.
• High contrast visuals, resizable text and avoidance of colour as the sole means of conveying information.

For in-person visits, Wembley gardeners follow protocols to support clients with mobility, vision or hearing needs. This includes offering alternative communication methods, allowing extra time during visits, and confirming clear access arrangements before work begins.

We carry out regular accessibility checks when producing PDFs, emailed factsheets and printed care plans. Where fixes are needed, we prioritise changes that improve usability for the largest range of users and document the change process so improvements are sustained.

We maintain ongoing training and review cycles. Staff are encouraged to report accessibility issues and suggest practical fixes. Accessibility is embedded as part of our operational quality checks across the Wembley region.

If you use a screen reader or other assistive device and encounter an accessibility barrier, please let us know using the contact methods you already use to reach Gardeners Wembley. If you are a client, contacting your usual representative or account contact is the recommended first step to request adjustments.

We will acknowledge accessibility requests, aim to respond promptly, and provide a reasonable timeline for remediation or alternative arrangements. Where immediate assistance is required on-site, our teams are prepared to adapt methods to ensure a safe and comfortable visit.

For further information about our accessibility commitments: we aim to conform to WCAG 2.1 AA, we support screen-reader technology through semantic structure and ARIA, and we ensure keyboard navigation across our interactive tools. The goal is to make gardening services in Wembley welcoming and usable for everyone.